At Elitetravelgo.com we understand that travel plans can change unexpectedly. Our cancellation and refund policies are designed to be as transparent and customer friendly as possible while also aligning with the policies of our partner airlines, hotels and service providers.
General Cancellation Policy
- Cancellations can be made online through your account dashboard or by contacting our customer support team.
- Cancellation requests are subject to the terms and conditions of the respective service provider (airline, hotel, activity operator, etc.).
- Some bookings may be non-refundable or may incur a cancellation fee as per the supplier’s policy.
Flight Bookings
- Domestic and international flight cancellation charges vary based on the airline, fare type, and time of cancellation.
- Most airlines allow cancellations up to a few hours before departure, but charges may apply.
- Refunds for flight cancellations (if applicable) will be processed after deducting airline and service fees.
Hotel Bookings
- Hotel cancellation policies depend on the property and room type booked.
- Free cancellation may be available within a specific time frame (e.g., 24–72 hours before check-in).
- No-shows or last-minute cancellations may not be eligible for a refund.
Holiday Packages & Activities
- For custom holiday packages, cancellation terms will be shared at the time of booking.
- Activity or tour cancellations are subject to the policy of the local operator. Some may offer partial or full refunds if canceled within a specific time frame.
- Non-refundable elements (e.g., visa fees, travel insurance) will be clearly communicated during booking.
Refund Process
- Refunds will be initiated within 7–14 working days from the date of cancellation, depending on the mode of payment and the policies of the service provider.
- The refunded amount will be credited back to your original method of payment.
- In certain cases, refunds may be provided as travel credits or vouchers, especially for promotional or special-rate bookings.
Force Majeure & Exceptions
- In case of unavoidable circumstances like natural disasters, government restrictions, or airline cancellations, we will assist you in securing a refund or rescheduling options, as per the service provider's policy.
For assistance with cancellations or refund inquiries, please reach out to our 24/7 customer support team.